Cancellation & Refund Policy

1. Order Cancellation

  • Cancellation Period: You may cancel your order within [number of days] days of placing the order, provided that the order has not been shipped or processed for delivery.

  • Cancellation Process: To cancel an order, please contact our customer support team at [Your Company Contact Information] with your order details. We will confirm the cancellation and process a refund according to our refund policy.

2. Refund Policy

  • Eligibility for Refunds: Refunds are eligible under the following circumstances:

    • Cancellation within the specified cancellation period.
    • Receipt of damaged, defective, or incorrect products.
    • Non-receipt of the ordered products within the estimated delivery time.
  • Refund Process: Refunds will be processed using the original payment method used for the purchase. Refunds may take [number of days] days to reflect in your account, depending on the payment provider’s processing time.

3. Return of Products

  • Return Eligibility: Products are eligible for return if they are unused, in their original packaging, and in resalable condition. Some products may have specific return criteria, such as hygiene products or customized items.

  • Return Process: To initiate a return, please contact our customer support team within [number of days] days of receiving the product. Our team will guide you through the return process, including providing a return authorization and shipping instructions.

  • Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to our error (e.g., damaged, defective, or incorrect product). We recommend using a trackable shipping method for returns.

4. Refund Exceptions

  • Non-Refundable Items: Certain items may not be eligible for refunds, including:

    • Products marked as non-returnable or final sale.
    • Digital products or services that have been accessed or used.
    • Products damaged due to misuse, neglect, or improper handling.
  • Partial Refunds: In some cases, partial refunds may be offered based on the condition of the returned product or any missing components.

5. Refund Processing Time

  • Processing Time: Refunds are typically processed within [number of days] days of receiving the returned product. However, the actual processing time may vary based on factors such as payment provider processing times and bank processing times.

6. Contact Us

If you have any questions or concerns regarding cancellations, returns, or refunds, please contact our customer support team at [Your Company Contact Information]. We are here to assist you and ensure a satisfactory resolution to any issues you may encounter.

7. Changes to Policy

We reserve the right to update or modify our Cancellation & Refund Policy at any time. Any changes will be communicated on our website with the updated effective date. By continuing to use our services after such changes, you agree to the revised policy.

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